Although, I must admit, I wasn't too hopeful that I'd be able to speak to somebody on a Saturday morning. Keen to resolve the issue as quickly as possible, I went straight online and Googled the number for Skype customer services. Either Skype was cocking up, or someone had hacked my account and was stealing my money – which was made possible by the fact that I had selected auto-recharge in my settings. When I logged in, I could see that my balance said £0.00, which I was half expecting as I didn't think I had much credit on there anyway.īut to double check I logged onto my online banking and to my surprise all of the orders for credit had been subtracted from my bank account. It all started on a Saturday morning a couple of weeks ago when I woke up to half a dozen emails from Skype telling me that they had delivered my order for additional Skype credit – at £20 for each order, the amount 'delivered' totalled over £100.Īssuming that they must have been a batch of emails sent in error, I went on to my Skype account to check my available balance. However, after my Skype account got hacked recently, I've got a new appreciation for the service it provides to me as a customer (sounds counter-intuitive, right?) - thanks to the ease at which I was able to use digital channels to resolve the issue.īut let's take a step back. It's not out of any particular brand loyalty. The main reasons that I keep using Skype are that my card details are already stored on there and it seems that a lot of my other contacts are using it. Let me first say that I've never had a particularly strong opinion of Skype as a collaboration app either way – I do use it for conference calls and IM most days, but I also use other tools when it takes my fancy.
Part of this means not only using diginomica as a platform to call out companies when their lack of digital processes are failing them spectacularly (which I've been known to do quite a lot), but to also highlight when a company is doing something right.Īnd whilst the good stories might not be as entertaining as the bad ones, they could give other buyers out there a bit of inspiration for how to create smooth customer experiences using the digital services available to them. Should you have further concern in the future, please do not hesitate to contact us back again.We at diginomica like to do things differently.
You can read the full text of the Terms of Use here: We hope that the above information helps you resolve your issue. Any Skype Credit that was in your account is non-refundable.
This is because you are in breach of paragraph 6.3 (c) of the Terms of Use which prohibits the use of the Skype software to send unsolicited communications. In accordance with paragraph 11.2 of the Skype Terms of Use we have terminated your right to use the Skype software, and have prevented any further access to your Skype account. We apologize for the inconvenience and appreciate your understanding. We take the safety of Skype customers very seriously and need to apply certain restrictions to protect our customers' details. Unfortunately, we cannot re-activate your account. Upon checking my end, your account has been suspended. Thank you for contacting Skype Customer Service.